Summary: We collect only the information needed to provide our cleaning services. We do not sell your data. We do not share it with third parties except where required to deliver the service or comply with the law. You have the right to access, correct, or delete any information we hold about you.
1. Who We Are
House Cleaning Services Sydney (ABN available on request) is a residential cleaning service based at 20-40 Meagher St, Chippendale NSW 2008. We operate the website housecleaningservicessydney.com.au and provide professional house cleaning services across Greater Sydney.
For any privacy-related questions, you can contact us at: info@housecleaningservicessydney.com.au or by calling 0488 853 249.
2. Information We Collect
We collect personal information only when you voluntarily provide it to us. This includes:
Information you provide directly
- Your full name
- Phone number and email address
- Your home address or suburb for the purpose of providing a quote and completing the clean
- Property details (number of bedrooms and bathrooms, property type)
- Preferred service type and scheduling preferences
- Any special instructions or requirements you share with us
- Payment information (processed securely through third-party payment providers — we do not store card details)
Information collected automatically
- Website usage data including pages visited, time spent, and browser type (collected via Google Analytics)
- IP address and general location data
- Cookie data — see our Cookies section below
3. How We Use Your Information
We use the information we collect to:
- Provide, confirm, and manage your cleaning bookings
- Send booking confirmations, reminders, and follow-up communications
- Process payments and issue receipts
- Respond to enquiries and customer service requests
- Send service-related updates (such as cleaner details or scheduling changes)
- Improve our website and services based on usage patterns
- Comply with legal obligations under Australian law
We will only contact you for marketing purposes (such as special offers or new services) if you have explicitly opted in or if you are an existing client and we believe the communication is relevant to your use of our services. You can opt out of marketing communications at any time.
4. Who We Share Your Information With
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- Our cleaning team: Your name, address, and relevant instructions are shared with the cleaner assigned to your booking, solely for the purpose of completing the service.
- Payment processors: Payment information is processed through secure third-party providers. We do not store or have access to your full card details.
- Google Analytics: Anonymous, aggregated website usage data is shared with Google Analytics to help us understand how our website is used.
- Legal requirements: We may disclose information if required by Australian law, a court order, or a government authority.
5. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. These measures include:
- SSL encryption on our website (HTTPS)
- Restricted access to personal information — only staff who need it to perform their role have access
- Secure, password-protected systems for storing client information
- Regular review of our security practices
While we take these precautions seriously, no method of transmission over the internet is 100% secure. We encourage you to contact us if you have any concerns about how your data is being handled.
6. Cookies
Our website uses cookies — small files stored on your browser — to improve your experience and help us understand how visitors use the site. The cookies we use include:
- Essential cookies: Required for the website to function correctly (e.g. form submissions).
- Analytics cookies: Used by Google Analytics to collect anonymous usage data. No personally identifiable information is included in this data.
- Preference cookies: Store your preferences (e.g. language settings) to improve your experience on return visits.
You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the site.
7. Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Request access to the personal information we hold about you
- Request that we correct inaccurate or incomplete information
- Request that we delete your personal information (subject to legal requirements)
- Opt out of direct marketing communications at any time
- Lodge a complaint if you believe we have handled your information in breach of the Privacy Act
To exercise any of these rights, contact us at info@housecleaningservicessydney.com.au. We will respond within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. For active clients, we retain booking history and contact details for the duration of the relationship and for a reasonable period after it ends. You may request deletion of your data at any time, subject to any legal obligations that require us to retain certain records.
9. Third-Party Links
Our website may contain links to third-party websites, including Google Maps, social media platforms, and payment providers. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We recommend checking this page periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions, requests, or complaints, please contact us:
- Email: info@housecleaningservicessydney.com.au
- Phone: 0488 853 249
- Address: 20-40 Meagher St, Chippendale NSW 2008
- Hours: Monday to Sunday, 8:00am – 9:00pm
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.